ITS Support Update: COVID-19

ITS is ready to offer assistance both remotely and in-person. These remote methods are available to all students and employees.

Remote Support Hours and Options:

  • Remote Help Desk Hours: Monday – Friday 7:30 a.m. – 4:30 p.m.
  • Phone at 403-320-3333 (or ext. 3333 from an internal phone)
  • Email at helpdesk@lethbridgecollege.ca
  • Contact us using Teams Chat

Walk-in Support Hours in TE2208:

  • Walk-in Hours: Monday – Friday 7:30 a.m. – 4:30 p.m.
  • Appointments can also be booked for support in TE2208. Call ahead or book an appointment online.

Information Technology Services

We're commonly referred to as ITS, and we're here to assist you with any of your technology needs. To serve you best, we’ve streamlined our department into two distinct areas:

  • Customer Service & Operations (ITS Help Desk)
  • Enterprise Systems

ITS Help Desk

Our Help Desk analysts and first response technicians are dedicated to assisting you with any of your college technology needs. We provide the following support services:

  • computer hardware/software support
  • user account support
  • email account support
  • wireless and network support
  • phone support
  • lab support
  • printing assistance
  • audio-visual support

We are able to solve most issues over the phone; give us a call at 403-320-3333. If we can’t solve your issue over the phone, it will be assigned to the appropriate area and treated as a work order. A first response technician will be dispatched to assist you.

Enterprise Systems

We’re responsible for the planning, installation, integration, support, maintenance, and continuous improvement of the college’s core enterprise systems. This includes, but is not limited to:

  • Ellucian Colleague System (Self Service, HR, ST, CF, CORE, UT, WebAdvisor, Retention Alert, Instant Enrolment)
  • Salesforce CRM
  • BusinessObjects
  • enterprise SQL database services
  • email/calendar, collaboration
  • APAS
  • server and virtual infrastructure
  • phone system
  • networking & wireless
  • enterprise data security
  • systems architecture and integration
  • college reporting services
  • Synoptix
  • Nebraska (Bookstore)
  • class software (Gym System)
  • InfoSilem (enterprise scheduling)
  • ScanTron

System maintenance occurs at the following scheduled times:

  • Wednesdays and Thursdays 12:01 – 6 a.m. (system maintenance)

Additional service interruption may result from scheduled or unexpected application patches, system maintenance or outages.